Industry
AI Document Intelligence for Insurance
Claims, underwriting and policy servicing depend on documents that arrive unstructured. PrismIQ turns them into validated data your core systems can act on.
Challenges
What slows document work down in insurance
Bundled submissions
Claims arrive as mixed PDFs containing forms, IDs, invoices, reports and photographs in no fixed order.
Handwriting
Claim forms and medical notes are frequently handwritten, in more than one language.
Turnaround promises
Service commitments are made to customers but delivered by manual queues.
Leakage and duplication
Duplicate invoices and inconsistent claim details are found after payment rather than before.
Documents
Document types processed
Integration
Systems PrismIQ connects to
AI agents
Agents configured for this sector
Claims Intelligence Agent
Splits and classifies the claim bundle, extracts each document type, cross-checks details and validates against coverage.
Underwriting File Agent
Structures proposal forms and supporting evidence into underwriting-ready data with completeness checks.
Policy Servicing Agent
Handles endorsement requests, bank detail changes and supporting documents with verification built in.
Workflow
A typical processing flow
- 1Intake from email, branch, portal or API
- 2Bundle splitting and document classification
- 3Extraction per document type, including handwriting
- 4Cross-document consistency checks
- 5Validation against policy coverage and limits
- 6Straight-through, adjuster review or investigation routing
- 7Structured data into the claims or policy system
Compliance & security
Controls and deployment
- Audit trail linking every extracted value to its source region
- Role-based access to medical and personal data
- Configurable retention aligned to insurance record-keeping obligations
- Deployment options that keep policyholder data in-country
- Human review enforced for defined document classes or confidence thresholds
Use cases
Where organisations start
Motor claims intake
Estimates, invoices, police reports and licences processed as one consignment with cross-checks.
Health claims adjudication support
Medical documents and hospital bills structured line by line against policy limits.
Bulk reimbursement processing
High-volume small claims batched, validated and routed with exceptions isolated.
Policy document digitisation
Historical policy files converted into searchable, structured records.
Outcomes
What changes for the business
Faster claim intake
Claim data is structured on arrival instead of waiting in a keying queue.
Consistent validation
Coverage, limit and duplicate checks run on every claim.
Earlier risk signals
Contradictions across documents surface before authorisation.
Adjuster focus
Specialist time goes to assessment rather than transcription.
Outcomes describe the design intent of the platform. Actual results depend on document complexity, workflow design, integration requirements and deployment environment.
Frequently asked questions
Related solutions
Discuss document intelligence for insurance
Book an enterprise demo and we will walk through your document types, validation rules and integration architecture.